Shipping Policy
We will ship the day after you have made an order. Delivery times vary due to location.
Within the U.K.- 2-3 days
Within the E.U.- 5-7 days
International- 7-10 days.
UK
2ND CLASS
UP TO £48- £2.90
UP TO £100- £4.90
Refund Policy
To return any items to QUEENIE ORGANICS please, follow these steps:
(a) Return items. Please email jc@queenieorganics.com regarding your returns prior to posting. Please state the nature or reason for reutun. Send the items you wish to return to 51 Mannock Road, London N22 6AB.
(c) Refund. We will process your return as quickly as possible and will notify you by email once your refund has been processed. Your refund will be made by the original or agreed payment method, no later than 14 working days after we have received the goods.
Please note that delivery charges are not refunded. If your order value after returning your items no longer qualify for free shipping, delivery charges will be deducted from your refund. If you used a discount voucher and your order no longer qualifies, the voucher value will be deducted from your refund. If you received a free gift and your order no longer qualifies, the free gift must be returned or its value will be deducted from your refund.
QUEENIE ORGANICS reserves the right to monitor customer cancellations or returns, and charge administration fees, payment processing fees and refuse returns if a customer is repeatedly found to be buying and returning goods. Each return is assessed on an individual basis taking the customer history into consideration.
Cancellation / Return / Exchange Policy
You have a legal right to cancel a Contract during the 14 days ‘cooling off’ period . During the ‘cooling off’ period if you decide that, for whatever reason, you no longer want goods that you have bought you may tell us that you want to cancel a Contract and obtain a refund.
Your right to cancel a Contract starts from the date when a Contract is entered and these Terms (i.e. when the Confirmation email is sent by us) and ends at the end of 14 days period after this date.
Please contact us if you want to cancel a Contract. You can email us at info@queenie.london
Without undue delay after you contact us to cancel a Contract (and in any event within any time period specified in law, typically 14 days after we receive the goods back from you) we will refund the price of the goods and any delivery charges paid for by you. If you are cancelling a Contract and returning the goods because of a defect or the goods were not as described, we will also refund any reasonable costs that you incur in returning the goods to us. Any refunds will be made on the debit card or the credit card which you used to pay for the goods.
If you have already received the goods (such as if the goods have been delivered to you), you must return them to us as soon as possible. You have a legal duty to keep the goods in your possession, to take reasonable care of them and not to use them before you return them to us. If the value of the goods is less than it was because you have handled them beyond what is necessary (such as to see the nature, characteristics and functioning of the goods) then we may charge you an appropriate amount and take that amount from what we owe you. This might happen because you start to use the goods. Unless you are returning the goods because of a defect or the goods were not as described, you are responsible for the cost of returning the goods to us.
