Shipping Policy
Dispatch currently within 1-2 days, Monday to Thursday (no dispatch Friday-Sunday)
First Class Royal Mail delivery from £3.95.
FREE P&P for orders over £60.
Please allow extra dispatch time for large orders.
Refund Policy
If you are not completely satisfied with your purchase, contact us and we will happily replace your order free of charge. Please note that we cannot be responsible for delivery address errors that cause delayed arrival/spoilage or incorrect handling/storage of the product after delivery.
If a product arrives damaged or with items missing, please notify us within 15 days. We would be happy to send you a replacement as soon as possible. Please keep in mind that missing items may have been substituted.
Cancellation / Return / Exchange Policy
Return policy for cancelled orders
An order cannot be cancelled once it has been shipped. If you decide to cancel after shipment, our standard return policy applies.
Return policy for free shipping items
For items that shipped for free, our shipping costs will be deducted from your refund.
Return policy for perishable items
If a perishable item is returned to us marked as “undeliverable” we cannot offer a refund. Unfortunately, unlike items that have a longer shelf life, items that are perishable are unable to be resold after they are sent back to us. When this situation occurs, we do offer customers a 20% discount on a replacement order.
Substitution policy
For a variety of reasons, we will occasionally run out of a specific item. While this situation does not occur often, we reserve the right to substitute an item of equal or greater value in our product.
To return an item or order, please contact a member of our Customer Service Team on info@gorgetruffles.co.uk
