Delivery
Your item(s) will be shipped to you directly by the individual seller(s).
Therefore, shipping times can vary, and your order may arrive in multiple packages.
Each seller has his or her delivery policies, which are outlined in their Shop Policies or on each product page.
For small to medium parcels, please allow 3 -5 working days for delivery in the UK.
Larger items may take up to 5-7 working days.
For international delivery, please check the information on the seller shop policies or each product page.
Please read our terms for buyers to find out more.
Returning an item
Each seller has his or her return policies, which is outlined in their Shop Policies.
You may cancel an order from your account before it is shipped.
If you receive an item and wish to return it for any reason you must inform the Seller in writing:
- Within 14 days of receiving the item.
- You may use the Boudican form via your account to let the Seller know if you wish to cancel your contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
- Within 28 days if the item becomes faulty.
- The Seller will then provide you instructions on how to return your item, and once your item is received back, they will process your refund to your original payment method (credit/debit card).
Return postage is your responsibility unless the item is incorrect or faulty, in which case the Seller will refund the return postage.
If you cancel your contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 any standard shipping charges that you have paid to receive your purchase will be included as part of your refund.
Please note that the items you return must be unworn and in their original condition. It is your responsibility to ensure that you package the returned goods adequately so that it arrives back to the Seller undamaged. If you have any further questions on returns, refunds or cancellations, please contact the Seller.
Please read our terms for buyers to find out more.
Refund
We offer a 14-day money-back guarantee if you are unhappy with any products purchased on Boudican, provided the item is unworn and immediate packaging is received back in the same condition as it was sent.
Follow these steps to get your refund:
Contact your seller
If an item hasn’t arrived or isn’t as described, login to your Boudican account, select the item in your order history, and reach out to your seller. The Seller will then provide you instructions on how to return your item and once your item is received back, they will process your refund to your original payment method (credit/debit card).
Not resolved? Let us know
If you’ve talked to your seller and the issue still isn’t resolved after 5 business days, contact us.
We’ll get your money back. Fast.
You can count on hearing from us within 72 hours.
If an item becomes faulty after wear, the customer is entitled to query a refund or exchange within 28 days of receiving an order.
We want to make sure that you have a positive experience shopping on Boudican. Please read our terms for buyers to find out more about your rights, as well as what is expected of you, as a buyer.
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