Organic hand cream with refreshing lemon oil

You have a legal right to cancel a Contract during the 14 days  ‘cooling off’ period . During the ‘cooling off’ period if you decide that, for whatever reason, you no longer want goods that you have bought you may tell us that you want to cancel a Contract and obtain a refund. 

Your right to cancel a Contract starts from the date when a Contract is entered  and these Terms (i.e. when the Confirmation email is sent by us) and ends at the end of 14 days period after this date.

Please contact us if you want to cancel a Contract. You can email us at info@queenie.london

Without undue delay after you contact us to cancel a Contract (and in any event within any time period specified in law, typically 14 days after we receive the goods back from you) we will refund the price of the goods and any delivery charges paid for by you. If you are cancelling a Contract and returning the goods because of a defect or the goods were not as described, we will also refund any reasonable costs that you incur in returning the goods to us. Any refunds will be made on the debit card or the credit card which you used to pay for the goods.

If you have already received the goods (such as if the goods have been delivered to you), you must return them to us as soon as possible. You have a legal duty to keep the goods in your possession, to take reasonable care of them and not to use them before you return them to us. If the value of the goods is less than it was because you have handled them beyond what is necessary (such as to see the nature, characteristics and functioning of the goods) then we may charge you an appropriate amount and take that amount from what we owe you. This might happen because you start to use the goods. Unless you are returning the goods because of a defect or the goods were not as described, you are responsible for the cost of returning the goods to us.